Getting started with us is very easy. Just follow these steps: 

📋 Step 1: Define your merchandise 

• Be clear about the goods you want to import. 
• Learn about the characteristics and approximate value of your products 

💰 Step 2: Get a quote for your shipment (optional) If you have questions about costs, get a quote before shipping your merchandise: 

• Estimate the total value of the service  
• Includes: import + handling + transportation + home delivery 
• No obligation and completely free of charge 

 💻URL quote generator: https://cotiza.cruzalo.com/url/ 

 💻 Online quote generator: https://cotiza.cruzalo.com 

📝 Step 3: Register on our platform 

• Visit: cruzalo.com 
• Complete your free registration 
• You will immediately receive: 
  • Your Suite/Unique Customer Number 
  • Full address of our warehouse in the USA 
  • Detailed instructions for shipping 

🎉 Special benefit: When you register, you automatically receive 10% off on your first import. 

Ready to get started? Once you've registered, you can start shopping at any store that ships to the United States using our address and begin importing right away. 

📧 Email: clientes@cruzalo.com 

 📱 Phone: 614 437 5333 

💬 WhatsApp Bot: 614 540 1594 

 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.

 Don't worry! You don't need any previous experience in imports to use our service. 

👩‍💼 Expert support: 

• Our team guides you through every step of the process 
• We explain the terms and requirements in simple terms. 
• We help you choose the right plan for your needs 
• We take care of the logistics so that your experience is simple and secure. 

💡 Tip: If this is your first import, request personalized consultation to find out about the times, costs, and basic requirements before purchasing. 

📞 Request advice for your first import:

📧 Email: clientes@cruzalo.com

📱 Phone: 614 437 5333 

💬 WhatsApp Bot: 614 540 1594

🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

We keep you informed in real time through multiple notification channels, with our APP being the main tool. 

📱 Our APP – Your control center: Download it for free and receive automatic notifications about: 

• ✅ Confirmation of receipt of your package 
• 📦 Processing status in real time 
• 🚚 Progress of the import process of the import process 

🔧 Additional features in the APP: 

• Upload purchase receipts: Upload photos of your receipts 
• Make payments: Pay your shipping quotes directly 
• Complete history: Review all your previous submissions 
• 24/7 tracking: Check the status whenever you want 

⚡ Immediate notification: As soon as your package is registered at our facility in El Paso, you will receive a push notification confirming successful receipt. 

📧 Email backup: In addition to the app, we also send you email confirmations so you have double backup. 

💡 Tip: Download the app before making your first purchase so you don't miss any important updates. 

• App Store (iOS): Download 
• Play Store (Android): Download 

📧 Email: clientes@cruzalo.com 

 📱 Phone: 614 437 5333 

💬 WhatsApp Bot: 614 540 1594 

 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

 💻 Online Quote:  https://cotiza.cruzalo.com 

 💻 URL quote generator:  https://cotiza.cruzalo.com/url/ 

 You can import goods from anywhere in the world, as long as your supplier can ship it to our warehouse in El Paso, Texas 🇺🇸. 

🌎 Service coverage: 

• Origin: Any country that can ship to the United States. 
• Destination: We deliver to anywhere in Mexico, including remote areas (we recommend checking your zip code to verify coverage and delivery times). 

📌 Important: 

• We do not export to other countries; we only handle imports to Mexico. 
• Before placing your order, please review our list of prohibited items to avoid problems at customs. 

💻 Get a quote online: 

 URL quote:  cotiza.cruzalo.com/url/ 

 Online quote generator:  https://cotiza.cruzalo.com 

The quote provided is the final cost and will only change if the value, size, or weight of your merchandise changes. 

📞 Personalized advice:

📧 Email: clientes@cruzalo.com

📱 Phone: 614 437 5333 

💬 WhatsApp Bot: 614 540 1594

🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

⛔🚫 This is our list of items that cannot be imported through our service: 

• Correspondence 
• Fertilizers, chemicals, herbicides 
• Food for birds and animals 
• Bulk products (due to regulatory restrictions in the country) 
• Perishable foods 
• Live animals 
• Weapons in general (including sporting weapons) 
• Tactical items in general 
• Self-defense items (to be reviewed) 
• Used items (to be reviewed) 
• Medical supplies and equipment (under review) 
• Old banknotes, lottery tickets, cash 
• Electronic cigarettes 
• Used tires 
• Prescription and over-the-counter medications 
• Medicines advertised on foreign TV 
• Ammunition, bullets, and weapon accessories 
• Pornography 
• Plants and flowers 
• Silver, gold, and precious stones 
• Flammable products 
• Seeds and grains 

⚠️ Note on used items:

It is possible to cross used items, but: 

• You must send us a proof of purchase to verify its legitimate origin. 
• Products must be completely clean and free of residues. 

📞 Do you have questions about an item that is not listed?

Contact us and we will help you verify if it is possible to import it:

📱 Tel.: (+52) 614 437 5333 

💬 WhatsApp Bot: 614 540 1594

📧 Email: clientes@cruzalo.com 

We have no limits! We process shipments of any size, from the smallest to industrial cargo. 

⚖️ Weight range we handle: 

• Minimum: From 1 kg (small packages) 
• Maximum: No limit – We handle heavy and industrial cargo 
• Any intermediate size: Boxes, equipment, furniture, etc. 

📦 Examples by category: 

Light shipments (1-10 kg): 

• Clothing, accessories, small electronics 
• Books, beauty products 

Medium shipments (10-50 kg): 

• Appliances, tools, sports equipment 
• Multiple products in one purchase 

Heavy load (+50 kg): 

• Machinery, furniture, industrial equipment 
• Full pallets, commercial imports 

🚛 Do you have heavy or bulky cargo? For large imports, we offer specialized quotes: 

📞 Contact for heavy cargo: 

📧 Email: clientes@cruzalo.com 

 📱 Phone: 614 437 5333 

💬 WhatsApp Bot: 614 540 1594 

 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

Our team will evaluate your specific cargo and provide you with the best logistics solution. 

Once your merchandise is imported and located in Chihuahua (CUU), we can consolidate it into as few boxes as possible. 

📦 Benefits of consolidating: 

• Savings in shipping costs by reducing the number of boxes 
• More efficient delivery in a single shipment 
• Lower risk of loss 

⚙️ How consolidation works in Chihuahua: 

• We add up the import costs for each package. 
• We add the consolidated shipping cost + handling and transportation from El Paso to Chihuahua. 
• We put together a single package for final shipping. 

🚫 Important:

In El Paso, it is not possible to consolidate packages, therefore: 

• We recommend asking your supplier to ship your products in as few boxes as possible. 
• On platforms such as Amazon, select the "ship in fewer boxes" option before completing your purchase. 

💡 Tip: Consolidating from the source is the best way to help you save money and simplify logistics. 

📞 Request consolidation or a personalized quote:

📧 Email: clientes@cruzalo.com

📱 Phone: 614 437 5333 

💬 WhatsApp Bot: 614 540 1594

🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

 💻URL quote: cotiza.cruzalo.com/url/

💻 Web quote: cotiza.cruzalo.com 

The cost is calculated using a detailed tabulator that considers multiple factors to offer you the fairest and most transparent rate. 

📊 Official cost table: To find out how your rate is structured, please refer to our official document: Cost table  

🔍 Factors influencing the calculation: 

• Value of goods: Basis for percentage calculations 
• Weight and dimensions: To determine handling cost 
• Product type: Different categories have specific rates 
• Plan selected: Personal vs. Business 
• Additional services: Storage, consolidation, etc. 

💰 Components of the total cost: 

• Import tariff 
• Mexican taxes and tariffs 
• Handling and processing 
• Domestic transportation 
• Home delivery 

🧮 Would you like a specific quote? Use our online quote generator or contact us directly:    

 💻URL quote generator: https://cotiza.cruzalo.com/url/ 

 💻 Online Quote: https://cotiza.cruzalo.com 

📧 Email: clientes@cruzalo.com 

📱 Phone: 614 437 5333 

💬 WhatsApp Bot: 614 540 1594 

Our team will provide you with a complete and personalized breakdown of your import. 

💡 Total transparency: No hidden costs—everything is explained in our official price list. 

Answer: Yes, we offer billing services to our customers. 

Minimum amount required: 

• The billing service applies to purchases with a minimum value of $500 USD. 

What does our billing service include? 

• Mexican tax invoice valid for tax deduction 
• Complete documentation for accounting purposes 
• Support for companies that require tax receipts 
• Professional handling of all customs documentation 

This service is ideal for companies, entrepreneurs, and individuals with business activities who need to document their imports formally and deductibly. 

Is your purchase less than $500 USD? Consider consolidating multiple orders to reach the minimum requirement and take advantage of this tax benefit. 

 📧 Email: clientes@cruzalo.com 

 📱 Phone: 614 437 5333

💬 WhatsApp Bot: 614 540 1594 

 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.

Once your merchandise arrives at our warehouse in El Paso, the store or shipping company will notify you of the delivery. 

📦 Estimated import times (after receipt and purchase receipt): 

• Cajas / volúmenes medianos: 5 a 8 días hábiles 
• Heavy load: 2 to 4 weeks 

⏳ Weekends and holidays are not considered business days. 

🚚 Shipping time from Mexico to your final destination:

Delivery time depends on the selected courier and the type of service chosen (ground or express).

This period begins once your package has been received in Mexico and prepared for shipment to your address. 

📲 Arrival notification:

When your package is received in Mexico, we will send you a notification by email or APP. 

It is at this point that we can make the final quote. 

⚠️ Important:

When we physically receive your package at our crossing point, it can take 24 to 48 hours before it appears in our system.

This is because our staff in El Paso is registering and validating the information. 

💡 Tip: 

• It is normal for the courier service to notify you that your package has been delivered, but it may take a while to appear on your platform. 
• The information will be updated automatically as soon as registration is complete. 

📞 Do you have questions about the status of your import?

📧 Email: clientes@cruzalo.com

📱 Phone: 614 437 5333 

💬 WhatsApp Bot: 614 540 1594

🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

 💻 Online Quote: https://cotiza.cruzalo.com 

 💻 URL quote generator: https://cotiza.cruzalo.com/url/