Frequently Asked Questions about Cruzalo

Yes! All of our wineries have security camera system to keep a visual record of the goods we receive and process.  🎥 Benefits of having cameras: 

• Constant monitoring of reception and storage areas 
• Evidence in case of incidents or complaints 
• Greater confidence and traceability in the handling of your packages 

🔄 YES! In Cruzalo we act as intermediaries for returning your merchandise to the supplier.  📦 Scenario 1: Goods in CUU 

1. The customer files a report with the supplier and obtains the return label. 
2. It also raises an internal report with Cruzalo to coordinate the process. 
3. It is necessary to cover the import cost, since the goods have already been nationalized. 
4. Once confirmed, Cruzalo manages the return at no extra cost to the supplier's warehouse in the USA. 

🚚 Scenario 2: Goods at final destination 

1. If you decide to return it after receiving it, we will provide you with a guide for sending it back to Chihuahua. (The cost will depend on the weight and dimensions of the box.) 
2. We will need the return guide provided by your supplier to send the package back to the US. 

  📌 Important: 

• The return report must be obtained directly from your supplier or store so that they can provide you with the return instructions. 
• Our return trips are scheduled twice a month to optimize costs and logistics. 
• We verify the weight and dimensions of your package before including it in the next trip. 
• We will notify you when your package has been delivered to the shipping company in the USA so that you can track it with your provider. 

  🚫 Important:
 We do not accept returns of heavy load.  💡 Tip: Keep your return guide and purchase documentation handy to speed up the process and avoid delays in your scheduled trip.    📞 Contact for managing returns:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

 Verifying the reliability of your supplier is key to avoiding fraud and protecting your investment.  🔍 Steps to verify a supplier: 

1. Search for information about the company online: 

• Official website 
• Social media presence 
• Reviews from other customers 

1. Verify that they have legal registration in their country of origin (you can check public commercial registers). 
2. Confirm that your physical address is real and not just a PO box. 
3. On platforms such as Amazon or eBay, check the ratings and comments from other buyers. 

🚩 Warning signs: 

• Prices too low compared to the market 
• Pressure to pay quickly or by untraceable methods 
• Communication only by email or instant messaging 
• Lack of legal documentation or verifiable references 

💡 Tip: Always request actual photos of the product and, if possible, use secure payment methods or buyer protection programs (such as Trade Assurance on Alibaba).  📞 Advice on evaluating suppliers:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

If you send a package without declaring its commercial value, Customs will determine the value according to the estimated market price.  💰 Important: 

• Taxes and duties will be charged on the value determined by Customs, not on the value you declare. 
• This may result in higher charges if the value estimated by Customs is higher than what you intended to declare. 

💡 Tip: Always declare a reasonable value that is close to the actual price to avoid delays, fines, or additional inspections.  📞 Advice on value declarations:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.

 Yes! We can use the shipping guides that you provide us with to ship your merchandise.  ⚠️ Important:
 When you use your own guides: 

• Cruzalo disclaims any responsibility for tracking, delays, or claims with the courier service. 
• Any clarification or complaint must be made directly to the relevant courier service. 

💡 Tip: Please verify that your guide is up to date and has the correct address before sending it to us to avoid any setbacks.  📞 Request instructions for using your own guides:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

Answer: Yes, we offer billing services to our customers.  Minimum amount required: 

• The billing service applies to purchases with a minimum value of $500 USD. 

What does our billing service include? 

• Mexican tax invoice valid for tax deduction 
• Complete documentation for accounting purposes 
• Support for companies that require tax receipts 
• Professional handling of all customs documentation 

This service is ideal for companies, entrepreneurs, and individuals with business activities who need to document their imports formally and deductibly.  Is your purchase less than $500 USD? Consider consolidating several orders to reach the minimum requirement and take advantage of this tax benefit.     📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

 Yes! We can broadcast. tax invoice for your purchases and services.  📝 Information we will ask you for: 

• RFC (Federal Taxpayers Registry) 
• Company name 
• Tax domicile 
• Use of CFDI 

💡 Tip: If you are an individual and do not yet have an RFC, you can apply for one free of charge at the SAT.  📞 Request your invoice:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.

📦 Scenario 1: Damaged package at our warehouse in Mexico  If your package arrives damaged at our facilities from the USA, report it immediately to your supplier in the United States. We will help you return your package to the USA at no additional cost. If the package has already been imported into Mexico, you will have to cover the import cost; however, the return will not incur any extra charges.    🛡️ Scenario 2: Goods insured with Cruzalo  If you purchased our merchandise insurance:  Steps to follow: 

1. Report the damage within 24-48 hours maximum. 
2. Make an unboxing video when you receive the merchandise (before opening the order). 
3. Photographs of the box on all 6 sides, as well as photographs of the product from all sides. 
4. We immediately launched an internal investigation. 
5. We manage the shipping for you 
6. We keep you informed throughout the entire process 

📄 Important: Review the Cruzalo Insurance Terms and Conditions    🚚 Scenario 3: Damage during home delivery (without insurance purchased from Cruzalo)  When damage occurs between our warehouse in Mexico and your address, the shipping company is responsible.  ✅ Checklist of required documentation:  Time limit: 24 hours from receipt    Required photographic/video evidence: 

• Make an unboxing video when you receive the merchandise (before opening the order). 
•  Photo of the outside of the package (all angles) 
•  Photo of the interior and packaging 
•  Photo/video of the damaged product 
•  Photo of the shipping guide attached to the package 
• Have at least 6 photographs of the package and merchandise. 

Additional documentation: 

•  Keep all original boxes (do not throw them away) 
•  Detailed inventory that includes: 
  • Specific list of damaged products 
  • Individual value of each piece 
  • Description of damage 

  ⚠️ Important Notice  Without complete documentation, the shipping company may reject your claim. Make sure you have EVERYTHING before reporting.    💡 Pro tips for a successful dispute: 

1. Document EVERYTHING Before opening the package, record a video.  
2. Check the package in the presence of the delivery person whenever possible. 
3. Keep all receipts and proof of value. 
4. Contact immediately - every hour counts 

  📧 Email: customers@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Business hours: Monday to Friday, 9:00 a.m. to 6:00 p.m.

If you purchase insurance (or if it was automatically added based on the value of your merchandise), your coverage is divided into three categories:  🛡️ Coverage categories: 

• Total: Applies when, after reporting and reviewing evidence, it is determined that the merchandise is a total loss. 
• Partial: Applies to respond for the number of damaged items or their equivalent monetary value. 
• Loss: This is only validated when the courier officially confirms that the package is lost. 

📄 Important:
 For the insurance to be valid, you must comply with the procedures for reporting and delivery of evidence.
 If sufficient evidence is not provided, the company is not liable for any amounts or merchandise.  💡 Tip: Always keep the original packaging, take photos of the merchandise, and report it within the established time frame (24-48 hours).  📞 Contact for questions or insurance claims:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.
 📄 Insurance Terms and Conditions: Check here  (page 19) 

 If the contents of your package do not match what you purchased, it is important to act quickly so that we can help you resolve the issue.  🛠️ Steps to follow: 

1. Report immediately the problem to your provider and to Cruzalo. 
2. Our team will raise an internal ticket to follow up on your case. 
3. We will help you gather the necessary evidence (photos, description of missing items or errors) to present to your supplier. 
4. Depending on your supplier's response, we will assist you with the return of the merchandise or with the solution they offer you. 

💡 Tip: Take photos or video when opening the package; this will serve as proof for the supplier.  📞 Contact to report packages with incorrect content:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

If your package arrives without label or guide, it may take longer to be identified in the system.  🛠️ Steps to follow: 

1. Check the APP to see if there are any package registration movements. 
2. If you do not see any movement within 24-48 hours, contact customer service. 
3. Our team will raise an internal ticket and follow up until your merchandise is located. 

💡 Tip: Always keep your receipts and confirm that your supplier has included your Suite number in the shipping address. This will speed up the search process.  📞 Contact for tracking packages without a guide:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

Yes, during the import process, there is a possibility that your package may be opened in two key moments:  🔍 1. When going through Customs: 

• Customs authorities may open your package if they deem it necessary for inspection. 
• If any unauthorized product, it is likely to be retained by the relevant authority. 

📦 2. Upon arrival in Mexico (Chihuahua): 

• We open the packages for: 
  • Confirm that the products are correct and match your purchase receipt. 
  • Check the physical condition of the goods. 
  • Ensuring that prohibited items are not transported prohibited items within the country. 

💡 Tip: To avoid inconveniences, review our list of prohibited items Before making your purchase, ensure that your merchandise is well packaged to withstand inspections.  📞 Questions about the status of your package?
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

 Of course! The quality inspection It is one of our main processes to ensure you receive the best service.  🔍 What does the quality inspection include? 

• Visual inspection of goods upon arrival at the warehouse 
• Verification that the number of items matches the delivery note and invoice 
• Verification of packaging and general condition of products 
• Immediate reporting in case of damage or irregularities 

💡 Tip: If you would like a more detailed inspection (e.g., opening boxes, individual photos, piece-by-piece counting), please request this service in advance so that it can be scheduled correctly.  📞 Request a personalized quality inspection:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

 Yes! We have a free, easy-to-use online quote tool that will give you an estimated cost for your import before you make your purchase.  💻 Online Quote Generator:
 🔗 https://cotiza.cruzalo.com
 
 💻 URL quote generator:
 🔗 https://cotiza.cruzalo.com/url      ⚡ Advantages of our quote generator: 

• Free and without obligation 
• Instant results – Get your quote in seconds 
• Detailed calculation based on our official pay scale 
• Easy to use – You only need basic information about your product 
• Available 24/7 – Get a quote whenever you want 

📋 What do you need to get a quote? 

• Approximate value of your merchandise 
• Estimated package weight (optional) 
• Product type 
• Your delivery location in Mexico (postal code) 

🤔 Would you prefer personalized advice? Our team can also provide specialized quotes:  
 📧 Email: clientes@cruzalo.com  📱 Phone: 614 437 5333    💡 Tip: Use the quote calculator before purchasing to plan your total import budget. 

The cost is calculated using a detailed tabulator that considers multiple factors to offer you the fairest and most transparent rate.  📊 Official cost table: To find out how your rate is structured, please refer to our official document: Cost tabulator     🔍 Factors influencing the calculation: 

• Value of goods: Basis for percentage calculations 
• Weight and dimensions: To determine handling cost 
• Product type: Different categories have specific rates 
• Plan selected: Personal vs. Business 
• Additional services: Storage, consolidation, etc. 

💰 Components of the total cost: 

• Import tariff 
• Mexican taxes and tariffs 
• Handling and processing 
• Domestic transportation 
• Home delivery 

  🧮 Would you like a specific quote? Use our online quote generator or contact us directly:      💻URL Quote: https://cotiza.cruzalo.com/url/   💻 Online Quote Generator: https://cotiza.cruzalo.com  📧 Email: clientes@cruzalo.com  📱 Phone: 614 437 5333    Our team will provide you with a complete and personalized breakdown of your import.  💡 Complete transparency: No hidden costs—everything is explained in our official price list. 

We operate in two strategic locations to provide you with the best service:  Head Office - Mexico: 

• Monday through Friday: 9:00 AM - 6:00 PM 
• Customer service, consulting, quotes, and general support 
• Time zone: Central Mexico Time 

Winery - United States: 

• Monday through Friday: 9:00 AM - 5:00 PM 
• Receiving and processing packages 
• Time zone: Mountain Time (El Paso, TX) 

🚫 Non-working days: 

• Saturdays and Sundays: Closed at both locations 
• US holidays: Warehouse closed (affects package delivery) 
• Mexican holidays: Head office closed 

📧 Need help outside of business hours? Send your message to clientes@cruzalo.com and we will respond to you the next business day. 

Getting started with us is very easy. Just follow these steps:  📋 Step 1: Define your merchandise 

• Be clear about the goods you want to import. 
• Learn about the characteristics and approximate value of your products 

💰 Step 2: Get a quote for your shipment (optional) If you have questions about costs, get a quote before shipping your merchandise: 

• Estimate the total value of the service  
• Includes: import + handling + transportation + home delivery 
• No obligation and completely free of charge 

 💻URL Quote: https://cotiza.cruzalo.com/url/   💻 Online quote generator: https://cotiza.cruzalo.com  📝 Step 3: Register on our platform 

• Visit: cruzalo.com 
• Complete your free registration 
• You will immediately receive: 
  • Your Suite/Unique Customer Number 
  • Full address of our warehouse in the USA 
  • Detailed instructions for shipping 

🎉 Special benefit: By registering, you automatically receive 10% discount on your first import.  Ready to get started? Once registered, you can make purchases at any store that delivers to the United States using our address and start importing immediately.    📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.

 Yes! If you offer as a supplier return policies, in Cruzalo We adapt to them to help you manage the return of merchandise.  📦 How returns work: 

• We coordinate the receipt of returned products at our warehouse. 
• We help you prepare the return shipment to your supplier. 
• We follow your return policy instructions (re-labeling, consolidation, special packaging). 

💰 Consider the following: 

• The return shipping costs are the responsibility of the customer. 
• If repackaging, additional labeling, or special handling is required, extra charges may apply. additional charges for the service. 

💡 Tip: Inform your end customer about the costs and conditions of return to avoid misunderstandings.  📞 Request assistance for returns:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

Our clients from fulfillment They work with a wide variety of e-commerce platforms, allowing us to adapt to your needs.  🛒 Most common platforms: 

• Amazon 
• Free Market 
• Shopify 
• ShipStation 
• Ventiapp 
• ShipStation 

🌐 Other compatible platforms: 

• WooCommerce 
• BigCommerce 
• Wix Stores 
• Squarespace Commerce 
• Etsy 
• eBay 
• Custom integrations via API or order management systems 

🎯 Benefit:
 We work flexibly to integrate with the platform you use and ensure that your orders are processed and shipped smoothly.  💡 Tip: Before you begin, please let us know which platform you use to prepare the integration and train us in your workflow.  📞 Request integration with your platform:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

Yes! We can! label your products according to your needs and specifications.  🏷️ Labeling options: 

• Price tags 
• Bar codes (UPC, EAN) 
• SKU labels for inventory control 
• Special labeling for campaigns or promotions 
• Branding or customization stickers 

🎯 Benefit:
 Correct labeling facilitates inventory management, improves your customer's shopping experience, and helps your products comply with marketplace sales requirements.  💡 Tip: If you sell on Amazon, Mercado Libre, or other platforms, send us your labeling requirements so that we comply with your standards and avoid rejections or penalties.  📞 Request labeling configuration:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

 Yes! We can! customize the packaging of your orders so that each shipment reflects your brand identity.  🎨 Customization options: 

• Boxes and bags with your logo 
• Brand stickers and labels 
• Thank-you notes or promotional flyers 
• Product kits specially assembled for your customers 

🎯 Benefit:
 Custom packaging enhances the shopping experience, strengthens your branding, and builds customer loyalty.  💡 Tip: If you would like custom packaging, please send us your design or branding materials in advance so we can plan inventory and preparation times.  📞 Request custom packaging configuration:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

Yes! You can use your own branding on all orders we send to your customers.  🎨 Elements you can customize: 

• Boxes, bags, and packaging with your logo 
• Labels with your brand or special messages 
• Stickers, thank-you cards, or promotional brochures 
• POP material or gifts included in the order 

🎯 Benefit:
 Personalized branding reinforces your brand identity and creates a better experience for the end customer, helping to build loyalty.  💡 Tip: Send us your branding materials in advance (or let us know if you need help producing them) so that we can store them in our warehouse and apply them correctly to each order.  📞 Request branding configuration:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

 Yes! We take care of the packaging of your orders before sending them to your customers.  📦 Packaging options: 

• Secure standard packaging to protect your goods 
• Custom packaging according to your specifications (kits, sets, special packaging) 
• Labeled with your brand and promotional material if you provide it 

🎯 Benefit:
 Professional packaging enhances your customer's shopping experience and reinforces your brand identity.  💡 Tip: If you would like customized packaging, please send us your packaging instructions or branding materials (stickers, bags, boxes) to ensure that every order is delivered exactly as you planned.  📞 Request your custom packaging configuration:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

 Yes! With our service fulfillment We can ship directly from our warehouse to your customers' doorsteps.  🚚 Benefits of direct shipping: 

• Time saving: you don't need to receive and resend the goods 
• Reduction of logistics costs by centralizing operations 
• Better experience for your end customer with fast deliveries 

💡 Tip: Share your shipping preferences and type of packaging to ensure that your orders arrive exactly as you want them.  📞 Set up your direct mailings:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.

 Our service fulfillment It adapts to the specific needs of your business, so the cost is customized.  📊 What influences the cost: 

• Monthly order volume 
• Type of products (weight, size, whether they are fragile) 
• Additional services (labeling, special packaging, repackaging) 
• Number of destinations or marketplaces you integrate 

💡 Tip: The more information you share with us (approximate volume of shipments, frequency, product characteristics), the more accurate your quote will be.  📞 Request your fulfillment quote:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

Yes! We offer service for fulfillment for Shopify and other e-commerce platforms.  🛍️ Compatible platforms: 

• Shopify 
• ShipStation 
• WooCommerce (WordPress) 
• Wix Stores 
• Squarespace Commerce 
• Magento / Adobe Commerce 
• BigCommerce 
• PrestaShop 
• Etsy (for order integration) 
• Amazon FBA Prep (preparing inventory for FBA) 
• eBay (order processing) 

  🛍️ Benefits of using our Fulfillment: 

• We store your inventory in our warehouse 
• We receive and process your orders automatically. 
• We pack and ship directly to your customers 
• Easy synchronization with Shopify and other compatible platforms 
• Appropriate fulfillment plans for every customer need 

💡 Tip: Share with us the approximate volume of orders and the type of products you handle so we can design a plan tailored to your needs.  📞 Request advice on e-commerce fulfillment:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

 Our service fulfillment for online stores It is designed to integrate directly with your e-commerce platform and process your orders automatically.  🛒 How it works: 

1. Platform integration: 

• You provide us with access to your online store (Shopify, Ventiapp, ShipStation, WooCommerce, Amazon, etc.). 
• We conduct a brief training session with you to understand your workflow and special requirements. 

1. Order reception: 

• We automatically receive your pending orders in our system. 
• We prepare the merchandise from your inventory stored in our warehouse. 

1. Packaging and shipping: 

• We package your products according to your specifications (labeling, branding, kits, etc.). 
• We coordinate shipping with the carrier of your choice or with our preferred options. 

1. Update on your platform: 

• We upload the tracking guide and update the order status so that you and your customer can track it. 

🎯 Benefits: 

• Full automation of your logistics operation. 
• Reduced delivery times. 
• Scalability without the need to expand storage space or staff. 

💡 Tip: Keep your inventory up to date in our warehouse to avoid delays in order processing.  📞 Request Fulfillment integration:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

 Yes! In Cruzalo We want to be your partners in the growth of your e-commerce business.
 In addition to supporting you with the receipt and importation of your goods, we offer fulfillment, ideal for entrepreneurs and brands looking to outsource their logistics operations.  📦 What does the fulfillment service include? 

• Inventories and storage in our warehouse 
• Packaging and shipping of orders to your customers 
• Labeling and customization of products 
• Integration with e-commerce platforms such as Shopify, Ventiapp, WooCommerce, Amazon, Mercado Libre, among others 

🎯 Benefits for your business: 

• You focus on sales and marketing while we handle the logistics 
• Reduce delivery times and shipping errors 
• Scale your operation without worrying about storage space 

  💡 Tip: Request a personalized advice to choose the fulfillment plan that best suits your order volume and budget.  📞 Request fulfillment information:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

No, our address in the United States is not TAX-FREE. All packages sent to our facilities are subject to applicable taxes under U.S. tax laws.  What does this mean for you? 

• Purchases made in US online stores will be subject to the sales tax applicable to the state where our warehouse is located. 
• This tax is automatically charged at the time of your online purchase. 
• This is in addition to the Mexican taxes that will be generated when importing your merchandise. 

Important: U.S. taxes are separate from import taxes that will be applied when your package enters Mexico. Both are mandatory and are handled separately in the import process.    📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.   

Yes! If you are in Chihuahua (CUU), you can pick up your merchandise directly at our facilities.    🕐 Pickup hours: Monday to Friday 9:00 a.m. - 6:00 p.m.  📍 Address:   
 Catedral de Guadalajara 8307 A  La Haciendita  Chihuahua, Chih.  31216  614-437-5333    💡 Tip: Before coming in, confirm with our team that your package is ready for delivery, so we can avoid waiting times.  📞 Confirm your pickup:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

By security and logistical reasonsCustomers are not permitted to visit our warehouse in the United States.  📦 Main reasons: 

• Protection of all packages in storage 
• Internal sorting and loading processes for our transport units 
• Logistical control to prevent errors and losses 

  📞 Request information about collections or shipments:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.  
 💻 Online Quote Generator: https://cotiza.cruzalo.com   💻 URL quote generator: https://cotiza.cruzalo.com/url/ 

Yes! We offer secure storage services for your merchandise with competitive rates and total flexibility.  📦 Storage service: 

• Secure and monitored storage facility 
• Ideal for consolidating multiple purchases 
• Perfect for scheduling shipments at your convenience 
• There is no time pressure to decide when to send 

  💰 Storage fees per package: 

• 1 month (30 days): $50.00 per package 
• 3 months (90 days): $150.00 per package 
• 6 months (180 days): $300.00 per package 
• 12 months (360 days): $600.00 per package 

  🎯 When is it useful to store? 

• Expect more products from the same supplier 
• Consolidate purchases from different stores 
• Take advantage of offers on different dates 
• Schedule shipping for specific dates 

  ⏰ Total flexibility: You decide when to ship your stored goods—from 1 day to 12 full months.    📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

The import process begins the day after we receive your package at our facilities in the United States. In order for this process to begin, you must upload your purchase receipt to the platform. Import times may vary depending on the type of shipment.  📨 Envelopes and small packages: 2 to 4 business days (clothing, makeup, light products)  📦 Medium boxes: 5 to 7 business days (appliances, tools, multiple products)  🚚 Heavy cargo: 2 to 4 weeks (furniture, machinery, full pallets, requires specialized customs clearance and special transport)  ⚠️ Factors that may affect times: 

• Additional customs inspections 
• Special documentation required 
• Peak seasons 
• Weather or logistical conditions 

  📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

 Yes! You can view photos of your merchandise directly on our APP once it has been registered in your Suite.    📸 Main benefit: 

• Confirm that your order arrived correctly before requesting your consolidated shipment or delivery. 

  💡 Tip: Download our app to receive immediate notification when photos of your package are uploaded. 

• App Store (iOS): Download here   📲 
• Play Store (Android): Download here   📲 

  📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 


Yes! We can! Get a quote for the collection of your goods in the United States so you don't have to send it to our warehouse yourself.  🚚 Benefits of using local collection: 

• Time savings in logistics 
• Lower risk of loss or misplacement by centralizing shipping 
• Custom quote based on address and volume 

📞 Request your collection quote:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.
   💡 Tip: Share with us the collection zip code and the approximate volume of goods so that we can send you the most accurate quote. 

Yes, we can process imports of beer/liquor/wine, but there are important legal restrictions that we must comply with.  Permitted limit: 

• Maximum 12 cans/12 bottles per import 
• This restriction applies to any alcoholic beverage. 

Why this limit? Mexican customs regulations establish specific limits for the importation of alcoholic beverages by individuals. We strictly comply with these regulations to ensure that your shipment does not encounter any problems at customs.  If you need to import larger quantities, we recommend dividing your purchases into multiple shipments, always respecting the limit of 12 cans/bottles per import.    📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.   💻 Online Quote Generator: https://cotiza.cruzalo.com   💻 URL quote generator: https://cotiza.cruzalo.com/url/ 

Of course! We accept products from Amazon, eBay, and all major online sales platforms without any issues.    🛒 Examples of platforms we regularly handle:
 E-commerce giants: Amazon (all categories and sellers), eBay (auctions and direct purchases), Walmart online, Target, Home Depot  Examples of specialty stores: Nike, Adidas, Apple Store, Sephora, Ulta, Bath & Body Works, Newegg, B&H Photo, REI  International marketplaces: Stores that sell to the United States from anywhere in the world, B2B platforms such as Alibaba (with delivery in the USA)    📦 How does it work? 

1. Make your purchase as usual on any platform. 
2. Use our address in El Paso as your destination 
3. We receive and process your package 
4. All set! Your product is on its way to Mexico. 

💡 Tip: Save our address in your Amazon/eBay account for faster purchases in the future.  No matter where you shop, if they ship to the USA, we'll receive it!    📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.   💻 Online Quote Generator: https://cotiza.cruzalo.com   💻 URL quote generator: https://cotiza.cruzalo.com/url/ 

Absolutely! We have executives who specialize in imports from China and will provide you with comprehensive advice throughout the entire process. Our services for China include: Selection and evaluation of reliable suppliers Negotiation and purchase management Complete logistics from China to Mexico Personalized tracking of your import Advice on documentation and customs procedures Do you need specialized advice? Our team of experts is ready to help you with any import project from China, regardless of size or complexity. Direct contact: 📧 Email: clientes@cruzalo.com 📱 Phone: 614 437 5333 🕐 Business hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. We will connect you with a specialized executive who will analyze your specific needs and provide you with the best import strategy.

Absolutely! Asia is one of our most popular regions of origin. With Cruzalo, you can import from any Asian country without complications.  🌏 Asian countries we frequently handle: 

• China: Alibaba, AliExpress, direct manufacturers 
• Japan: Tech products, anime, pop culture 
• South Korea: K-beauty, electronics, fashion 
• India: Textiles, spices, handicrafts 
• Thailand, Vietnam, Indonesia: And the entire region 

🔄 How does the process work from Asia? 

1. Your Asian supplier sends the product to our facilities in the USA 
2. We receive and process your merchandise in El Paso 
3. We import to Mexico following all customs protocols. 
4. We deliver to your home 

✅ Main requirement: Your supplier must be able to deliver to the United States. Many Asian manufacturers and distributors already have this capability.  🌍 Global advantage: Not just Asia—you can import from any continent: Europe, Oceania, Africa. The whole world is at your fingertips!  Does your Asian supplier not deliver to the USA? We can help you find alternatives or manage the necessary logistics.    Get in touch:  📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.

 Yes! We offer a service for fulfillment which allows you to divide a large package into several smaller shipments, according to your needs.  📦 Benefits of splitting your package: 

• Optimization of shipping costs in case of high volumetrics 
• Possibility of sending to multiple destinations from the same package 
• Greater protection for fragile goods by packing them separately 

💡 Tip: Tell us how you want to divide your package (by number of pieces, weight, destination, etc.) so that we can prepare it according to your instructions.  📞 Request advice on the Fulfillment plan:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

 Yes! Once your merchandise arrives at our winery in Mexico, we can consolidate all your packages into a single shipment.  📦 Advantages of consolidation: 

• Savings in shipping costs by reducing the number of shipping labels 
• Lower risk of loss when handling a single package 
• Simpler and faster delivery process 

💡 Tip: Please indicate in the app or when contacting our team that you would like consolidate your goods before requesting your quote.  📞 Request consolidation and personalized quote:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.
    💻 Online Quote Generator:  https://cotiza.cruzalo.com  💻 URL quote generator: https://cotiza.cruzalo.com/url/ 

Once your merchandise is imported and located in Chihuahua (CUU), we can consolidate it into as few boxes as possible.  📦 Benefits of consolidating: 

• Savings in shipping costs by reducing the number of boxes 
• More efficient delivery in a single shipment 
• Lower risk of loss 

⚙️ How consolidation works in Chihuahua: 

• We add up the import costs for each package. 
• We add the consolidated shipping cost + handling and transportation from El Paso to Chihuahua. 
• We put together a single package for final shipping. 

🚫 Important:
 In El Paso, it is not possible to consolidate packages, so: 

• We recommend asking your supplier to ship your products in as few boxes as possible. 
• On platforms such as Amazon, select the "ship in fewer boxes" option before completing your purchase. 

💡 Tip: Consolidating from the source is the best way to help you save money and simplify logistics.  📞 Request consolidation or a personalized quote:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.   💻URL Quote: cotiza.cruzalo.com/url/
 💻 Online quote generator: cotiza.cruzalo.com 

Yes! We offer special rates and preferential terms for customers who handle large import volumes.  📦 What do we consider wholesale? 

• Frequent and high-volume imports 
• Companies with regular import needs 
• Resellers and distributors 
• Large-scale commercial projects 

💼 Wholesale benefits: 

• Reduced rates based on import volume 
• Special payment and processing terms for payment and processing 
• Personalized attention with a dedicated executive 
• Optimized processes for your specific needs 

🤝 Personalized quote: Every business is unique, which is why we evaluate your specific case to offer you the best possible conditions.  📞 Request your wholesale quote:    📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.      💡 Recommendation: Share with us your approximate monthly volume and type of products to receive a personalized commercial proposal.    Our sales team will analyze your needs and present you with the best pricing structure for your business.  For personal plans, we do not require any special documents. If you require a business plan, we will ask for your CSF. 

Of course! We are fully equipped to receive pallets of any size without any problems.  🚚 Specialized infrastructure: 

• Dedicated delivery dock at our warehouse in the United States 
• Specialized equipment for handling heavy loads 
• Staff trained to receive pallets 
• Sufficient space for temporary storage 

📦 Types of pallets we handle: 

• Standard platforms: 48" x 40" (common American size) 
• European pallets: 47" x 39" 
• Custom flooring: Any special size 
• Palletized cargo: Products already organized on pallets 

⚖️ No weight limits: From light pallets to heavy industrial cargo—our dock is designed for any volume.  📞 Do you have a pallet on the way? For palletized cargo, we recommend contacting us in advance to coordinate reception, obtain a specialized quote, and plan the optimal logistics.  Contact: clientes@cruzalo.com | 614 437 5333  Our professional infrastructure guarantees the safe handling of your palletized cargo. 

 In Cruzalo we consider heavy load to any package that meets any of the following criteria:  📏 Dimensions: 

• Exceed 100 cm on any side (length, width, or height) 

⚖️ Weight: 

• Weigh weight greater than 50 kg 

📦 Common examples of heavy loads: 

• 🚲 Bicycles with wheels 20 inches or larger 
• 🛞 16" wheels and above 
• 🛋️ Bulky furniture 
• 🔌 Appliances (refrigerators, stoves, washing machines) 
• 📦 Products that are very large even though they don't weigh much 
• 🚗 Fenders, bodywork, or large car parts 
• 📦📦 Shipments of 10 to 15 boxes or more, regardless of the product 
• 🏗️ Industrial or light machinery items light machinery 

⚠️ Important:
 If your package falls into any of these categories, applies a special import and logistics process.  📞 Request a quote for heavy cargo:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

We have no limits! We process shipments of any size, from the smallest to industrial cargo.  ⚖️ Weight range we handle: 

• Minimum: From 1 kg (small packages) 
• Maximum: No limit - We handle heavy and industrial cargo 
• Any intermediate size: Boxes, equipment, furniture, etc. 

📦 Examples by category:  Lightweight shipments (1-10 kg): 

• Clothing, accessories, small electronics 
• Books, beauty products 

Medium shipments (10-50 kg): 

• Appliances, tools, sports equipment 
• Multiple products in one purchase 

Heavy load (+50 kg): 

• Machinery, furniture, industrial equipment 
• Full pallets, commercial imports 

  🚛 Do you have heavy or bulky cargo? For large imports, we offer specialized quotes:  📞 Contact for heavy cargo:  📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.    Our team will evaluate your specific cargo and provide you with the best logistics solution. 

The minimum amount depends on the import plan you choose. We have options for all types of needs:  👤 Personal Plan: 

• Minimum amount: $1 USD - No minimum! 
• Perfect for: Individual purchases, gifts, personal items 
• Ideal if: You shop occasionally or in small quantities 
• Total flexibility: From $1 USD to any amount 

💼 Business Plan: 

• Minimum amount: $500 USD per import 
• Perfect for: Businesses, entrepreneurs, resellers 
• Includes: Tax invoicing, specialized business services 
• Ideal if: You regularly import goods or require commercial documentation 

🤔 Which plan should I choose? 

• Personal or occasional purchases? → Personal Plan 
• Do you need an invoice or import for business purposes? → Business Plan 
• Is your purchase less than $500 USD but you need an invoice? → You can combine orders to reach the minimum amount. 

Not sure which plan is right for you? Contact us and we will help you choose the best option according to your specific needs.
 
   📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.   💻 Online Quote Generator: https://cotiza.cruzalo.com   💻 URL quote generator: https://cotiza.cruzalo.com/url/ 

We have no limit on the number of items. We handle shipments of any size, from a single product to bulk imports.  Examples of what we can handle: 

• Small purchases: from 1 pair of socks or any single item 
• Medium purchases: multiple boxes, appliances, furniture 
• Large imports: full pallets for companies or resellers 

Our service is tailored to both individual buyers and companies that need to import large volumes. Regardless of the size of your shipment, you will receive the same level of attention and care throughout the process.    📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.   💻 Online Quote Generator: https://cotiza.cruzalo.com   💻 URL quote generator: https://cotiza.cruzalo.com/url/ 

Yes! We handle products originating from any country in the world, provided that two essential requirements are met: 

1. Delivery in the United States

Your supplier or store must be able to deliver the product to our facilities in the USA. It does not matter if the product is manufactured in China, Europe, Asia, or any other region. The important thing is that it arrives at our warehouse in El Paso, Texas. 

2. Permitted product

• Your merchandise must not be included in our list of prohibited items.  
• We review both U.S. and Mexican regulations. 
• Some products require special permits. 

  Not sure if your product is eligible? Contact us before making your purchase and we will verify that everything is in order.     📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

Yes, it is possible to import used clothing, but it must meet specific requirements established by customs regulations. This merchandise must have a purchase receipt in order to be imported.  ✅ Mandatory requirements for used clothing:  📄 Proof of purchase, showing product description and amount paid. This can be from physical stores, online platforms, or private sellers.  📦 Correct packaging: 

• It must arrive in a box - Not in suitcases or bags 
• Prohibited: Bales of used clothing 
• Recommended: Individual packaging or organized by pieces 

🛍️ Examples of permitted used clothing: 

• Vintage clothing from specialty stores 
• Secondhand clothing from eBay, Poshmark, ThredUp 
• Pre-owned designer clothing 
• Certain uniforms or specialized clothing worn 

⚠️ Important to remember: 

• No receipt = No import possible 
• Incorrect packaging may cause customs delays. 
• The declared value must match the receipt. 

  Do you have questions about your specific purchase of used clothing? Please contact us before making your purchase to confirm that it meets all requirements.    📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

Yes, we can help you import used items, but it is important to meet certain requirements to ensure that the crossing is safe and hassle-free.  📄 Requirements for importing used items: 

• Proof of purchase: You must send us a receipt, ticket, or invoice proving that the merchandise was purchased legitimately. 
• Item conditions: Products must be completely clean and free of residue. 
• Quantity and type of product: They must be sent in an orderly manner (not in bales or closed suitcases) so that Customs can inspect them if necessary. 

⚠️ Important:
 Some used items may require special review before crossing the border. If you have any questions, send us photos and details to confirm whether it is possible to import them.  💡 Tip: To avoid delays at customs, pack your items clearly and separately from new products.  📞 Inquiry about used items:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

 To give you a better idea of the merchandise that our customers bring through our warehouse in El Paso every day, El Paso 🇺🇸➡️🇲🇽, we have created this list with examples of items that are permitted ✅✨  We can quote from a single piece to heavy loads.  If the product you have in mind is not on the list, don't worry, contact us and we will help you verify it.
 📞 Tel.: 614 437 5333
 📧 Email: clientes@cruzalo.com  💄 Beauty and Aesthetics
 Perfumes, eye shadows, makeup brushes, lipsticks, concealers, toners/serums, creams and lotions, nail polish, brushes and combs, hair products, exfoliants, masks, soaps, essential oils, deodorants, flat irons, and hair dryers.  🌿 Wellness Lovers (all items must be sealed and contain ingredients approved by COFEPRIS)
 Supplements, protein, energy bars, teas and herbal products without controlled ingredients, probiotics, superfoods, melatonin gummies.  🏠 Homes and Restaurants
 Appliances, table linens, thermoses and bottles, tableware, scales, organizers, cutlery, ice machines, gardening supplies, non-perishable supplies.  🧸 Toys and Collectibles
 Funko, anime figures, Gundam models, vintage toys, collectible dolls, trading cards, stuffed animals, scale model vehicles.  👗 Fashionistas and Fashion Stores
 New or used clothing (no bags or suitcases, must have proof of purchase), shoes, bags, backpacks, sunglasses, watches, caps, hats, umbrellas, belts.  🔧 Mechanics and Auto Parts Stores
 Brake pads and discs, sensors, oils and lubricants, interior/exterior accessories, power tools, spare parts for cars/motorcycles/boats, light bulbs, air filters, windshields (low risk for the customer), engines (requires invoicing).  📱 Tech Lovers
 Cell phones, tablets, keyboards, mice, gadgets, power banks, headphones, smartwatches, screens, printers, security cameras, GPS.  🏭 Industrial Companies
 Tools, 3D printers, compressors, laser cutters, valves, PVC/aluminum pipes, cooling equipment, solar panels.  🛋️ Furniture and decoration stores
 Furniture, lamps, candles, organizers, curtains, cushions, bedding, plant pots, pictures, rugs, photo frames, fabrics.  🐶 Pet supplies
 Collars, toys, beds, grooming accessories.  📚 Stationery and office supplies
 School supplies, diaries, organizers, office consumables.  🏋️ Sports Equipment
 Weights, resistance bands, sportswear, balls, fitness items.  🎉 Products for events and parties
 Balloons, decorations, piñatas, themed props.  🎨 Hobby accessories
 Materials for sewing, model making, painting, puzzles, and hobbies. 

⛔🚫 This is our list of Items that cannot be imported through our service: 

• Correspondence 
• Fertilizers, chemicals, herbicides 
• Food for birds and animals 
• Bulk products (due to regulatory restrictions in the country) 
• Perishable foods 
• Live animals 
• Weapons in general (including sporting weapons) 
• Tactical items in general 
• Self-defense items (to be reviewed) 
• Used items (to be reviewed) 
• Medical supplies and equipment (under review) 
• Old banknotes, lottery tickets, cash 
• Electronic cigarettes 
• Used tires 
• Prescription and over-the-counter medications 
• Medicines advertised on foreign TV 
• Ammunition, bullets, and weapon accessories 
• Pornography 
• Plants and flowers 
• Silver, gold, and precious stones 
• Flammable products 
• Seeds and grains 

⚠️ Note on used items:
 It is possible to cross used items, but: 

• You must send us a proof of purchase to verify its legitimate origin. 
• Products must be completely clean and free of residues. 

📞 Do you have questions about an item that is not listed?
 Contact us and we will help you verify whether it is possible to import it:
 📱 Tel.: (+52) 614 437 5333
 📧 Email: clientes@cruzalo.com 

 In Cruzalo We ensure that your goods arrive in perfect condition. El Paso to Chihuahua.  On the way to Chihuahua to your home, the responsibility lies with the shipping service of your choice.  That's why we offer you the option of secure your package and protect the value of your purchase.  🛡️ How to insure your merchandise: 

1. Tell us the amount to be insured to calculate the cost of insurance. 
2. We will add the coverage to your shipment before dispatching it to your destination. 

  📸 Photographic/video evidence to validate the insurance: 

• Make an unboxing video when you receive the merchandise (before opening the order). 
•  Photo of the outside of the package (all angles) 
•  Photo of the interior and packaging 
•  Photo/video of the damaged product 
•  Photo of the shipping guide attached to the package 
• Have at least 6 photographs of the package and merchandise. 

Additional documentation: 

•  Keep all original boxes (do not throw them away) 
•  Detailed inventory that includes: 
  • Specific list of damaged products 
  • Individual value of each piece 
  • Description of damage 


 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.    🤔 What happens if I don't insure my goods?
 If you decide not insuring your package, Cruzalo is not responsible for loss or damage during transit by the courier service.  However, we can assist you in raising a dispute with the courier company and accompany you through the claims process.  💡 Recommendation: For greater peace of mind and protection of the value of your purchase, we always recommend Insure your goods from the outset of the process. 

We identify your packages using your Suite number.
 It is very important that you add it in all your purchases so that we can process them correctly.  📬 Where to find your Suite number: 

• Welcome email you received when you registered 
• Within our APP, in your user profile 

💡 Important tip: Save your Suite number in your favorite shipping addresses in online stores to avoid errors or delays.  📞 Contact in case of questions:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.

We only cross the border on weekdays, from Monday to Friday.  📅 Match schedule: 

• Monday to Friday: Active crossing days 
• Saturdays and Sundays: No border crossings 
• Holidays: Customs closed = No crossings 

⏰ Plan ahead: Please note that weekends are not business days for customs processing, so: 

• If your package arrives on Friday: The process will begin the following Monday. 
• If it arrives over the weekend: It will be processed on Monday. 
• Important dates: Consider non-working days in your schedule. 

💡 Recommendation: If you have a specific deadline, please make your purchase well in advance, bearing in mind that we only process orders from Monday to Friday.  📱 Real-time tracking: Through our app, you can see exactly when your package enters the border crossing process.  Do you need your merchandise by a specific date? Contact us to calculate the exact times based on your location and product type.    📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

We have two strategic locations to provide you with the best service:  WINE CELLAR IN THE UNITED STATES: The exact address of our winery in El Paso is provided to you. after registering on our platform.    Why after registration? 

• You are assigned a unique SUITE number 
• This code is essential for identifying your merchandise. 
• Without it, your packages could get lost or delayed. 
• Ensures fast and efficient processing 

  📝 How to obtain your address? 

1. Sign up for free: https://cruzalo.com/ 
2. If you are already a customer: Log in to the website or app. 
3. Find your complete address with your personalized SUITE number 

  OFFICE IN MEXICO:   Guadalajara Cathedral 8307 A 📍
 The Little Farm
 Chihuahua, Chihuahua, Postal Code 31216  
 📞 Contact information: 

• Mexico Office: 614 437 5333 
• Amazon code: 915 888 6448 (for special deliveries) 
• Email: clientes@cruzalo.com 

  ⏰ Opening hours: 

• Mexico: 9:00 AM - 6:00 PM (Monday through Friday) 
• El Paso: 9:00 AM - 5:00 PM (Monday through Friday) 

📍 Address in the United States (warehouse in El Paso, TX):
 The address of our winery in El Paso is provided to you. after registering on our website.  During registration, you are assigned a customer number (SUITE) which you must add to each order.
 This number is essential for locate your merchandise efficiently and avoid delays or misplacement.  🔗 Register here: cross the register  If you are already a customer, log in to consult this information or review it directly on our APP.  📞 Phone number for warehouse deliveries / Amazon delivery codes:
 915 888 6448  📍 Address in Mexico (Chihuahua warehouse):
 Guadalajara Cathedral 8307 A
 La Haciendita neighborhood
 Chihuahua, Chihuahua, Postal Code 31216  ☎️ Phone: 614 437 5333
 📧 Email: clientes@cruzalo.com  🕐 Business hours: 

• Mexico: Monday to Friday from 9:00 a.m. to 6:00 p.m. 
• El Paso: Goods reception from 9:00 a.m. to 5:00 p.m. (Monday to Friday) 

💡 Tip: Save your Suite address in your favorite stores (Amazon, Shein, Temu, etc.) to speed up the purchasing process and avoid data entry errors. 

💸💳💱 When you make your quotation, we will send you the final amount and the payment methods available: 

• PayPal
 We include the payment link in the final quote. (Billable method with special link). 
• Deposit at OXXO
 Contact us to receive the reference and details. 
• Bank transfer
 (Billable method). We will include our bank details in the final quote. 
• Billable bank link 
• Stripe 
• Payment by card or cash (Chihuahua)
 Available for local customers who visit our facilities. 

💡 Tip: Keep your proof of payment and reply to the quote email with that file to expedite the release of your service.  🧾 If you require an invoice: 

1. Contact one of our advisors at 614 437 5333 to request the bank account or link. 
2. Send the proof of payment and your Certificate of Tax Status (CSF) (valid for ≤ 3 months) in response to the quote email. 

📞 Payment and billing support:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

Once your merchandise arrives at our wine cellar in El PasoThe store or courier service will notify you of the delivery.  📦 Estimated import times (after receipt and purchase receipt): 

• Cajas / volúmenes medianos: 5 a 8 días hábiles 
• Heavy load: 2 to 4 weeks 

⏳ Weekends and holidays are not considered business days.  📲 Arrival notice:
 When your package is received in Mexico, we will send you a notification by email or app.  It is at this point that we can perform the final quote.  ⚠️ Important:
 When we physically receive your package at our crossing point, it may take 24 to 48 hours before it appears in our system.
 This is because our staff in El Paso is recording and validating the information.  💡 Tip: 

• It is normal for the courier service to notify you that your package has been delivered, but it may take a while to appear on your platform. 
• The information will be updated automatically as soon as registration is complete. 

📞 Do you have questions about the status of your import?
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.   💻 Online Quote Generator: https://cotiza.cruzalo.com   💻 URL quote generator: https://cotiza.cruzalo.com/url/ 


✅ Coverage included:
 From the El Paso (ELP) to our warehouse in Mexico  your goods are automatically insured automatically.  💡 Recommendation:
 For the journey from our winery to your final destination, we recommend taking out additional insurance for greater peace of mind.  📄 Review the insurance terms and conditions here:
 🔗 Terms and Conditions   📞 Contact us to take out a policy or ask questions about insurance:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

 Yes! During the process of quotation you can ask us to use the shipping company of your choice for shipping your package.  📦 Benefits of choosing your parcel service: 

• Full control over delivery time 
• Option to select the company with the best coverage in your area 
• Choose the shipping company that offers you the best rates or that you trust the most. 

🌎 Geographic coverage:
 Some shipping companies may not cover extended areas or may charge extra for delivery to remote areas. That is why it is important to confirm coverage for your address before consolidating your shipment.  💡 Tip: Please mention your preferred shipping company when requesting a quote so that we can include it in your consolidated shipment.  📞 Request your personalized quote:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.


 We work with different shipping companies in Mexico, depending on the type of shipment you need:  📦 Conventional Parcel Services: 

• Courier 
• Express Package 
• FedEx 
• DHL 

🚚 Heavy Cargo Shipping Companies: 

• Express LTL Package 
• ALMEX 
• Beavers 
• Three Wars 

  💡 Tip: If you have bulky or palletized packages, let us know so we can assign you the heavy cargo option and quote you the best rate for your shipment.  📞 Request a quote or confirm your preferred shipping method:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.
    💻 Online Quote Generator: https://cotiza.cruzalo.com  💻 URL quote generator: https://cotiza.cruzalo.com/url/   

 Yes! We can! import without any problems your purchases from Alibaba and other similar platforms.  🛍️ Compatible platforms: 

• Alibaba 
• AliExpress 
• Temu 
• Shein 
• YesStyle 
• Rakuten Global Market 

📦 Tip: Ensure that the supplier correctly places your Suite number in the shipping address to avoid delays in registering your package.  📞 Request advice for purchases on Asian platforms:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

 To determine whether it is worthwhile to import a product, it is important to analyze costs, market viability, operation, and risks before committing your investment.  📊 1. Total cost analysis
 Calculate all the expenses involved.  💡 Tip: The final price must be at least 20-30% lower similar products in Mexico to justify the importation.  📈 2. Market viability 

• Actual demand: Is there sufficient market for the minimum volume you must import? 
• Competition: Assess how many competitors there are and what they offer. 
• Differentiation: Does your product offer unique advantages? 
• Selling price: Calculate the margin you will obtain. 

⚙️ 3. Operational considerations 

• Minimum purchase volume required by the supplier 
• Working capital available to finance inventory 
• Delivery times and their impact on your cash flow 
• Storage space for merchandise 

⚠️ 4. Risks to be assessed 

• Exchange rate fluctuations 
• Changes in regulations or tariffs 
• Quality issues or product defects 
• Customs delays 
• Dependence on a single supplier 

🎯 Recommendation:
 Perform a pilot test with a small amount to validate all these factors before committing to large volumes.  📞 Consulting for import feasibility analysis:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.

 These are the types of products most requested by our customers for import:  💄 Beauty and aesthetics businesses 

• Cosmetics 
• Skincare 
• Salon tools 

🌱 Health food stores / distributors 

• Food supplements 
• Organic products 
• Vitamins 

🏠 Homes and restaurants 

• Household and kitchen items 
• Appliances 
• Organizers, utensils, and consumables 

🧸 Toys and collectibles 

• Action figures and scale models 
• Vintage toys 
• Limited import toys (Japan, Korea, USA) 

👗 Fashionistas or fashion stores 

• Fashion and textiles (clothing, footwear, bags, accessories) 

🔧 Mechanics and auto parts stores 

• Spare parts and auto parts 
• Tools and parts for repair 

📱 Tech lovers 

• Consumer electronics 
• Cell phones, tablets, accessories, gadgets 

🛋️ Furniture and decoration stores 

• Furniture 
• Lighting 
• Large and bulky items 

🏭 Small industrial companies 

• Light machinery 
• Precision tools 
• Compressors 

💡 Tip: If your product is not on this list, don't worry. Write to us to confirm if we can import it.  📞 Request advice on importing your products:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

Yes! We handle shipments from multiple suppliers and offer consolidation services to maximize your savings and efficiency.  🏪 Temporary storage: 

• We store your first shipment while you wait for more products 
• No time pressure—we store your items until you decide to ship them  
• Perfect for taking advantage of offers on different dates 

📋 Consolidation in Mexico (this significantly reduces home delivery costs):  Important: Packages are consolidated once they arrive in Mexico; we do not consolidate in the United States.  💰 Advantages of consolidating: 

• Savings: A single domestic shipping cost instead of multiple costs 
• Organization: You receive everything together in a single delivery. 
• Efficiency: Fewer packages, less hassle 

⏱️ When to consolidate? You decide when to ship—it can be immediately or after accumulating several products from different purchases.    📞 Request consolidation or a quote for your packages:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.  
 💻 Online Quote Generator: https://cotiza.cruzalo.com   💻 URL quote generator: https://cotiza.cruzalo.com/url/ 

Of course! This scenario is more common than you might think. Even if you don't have a tracking number, you can still use our service without any problems. The key is to follow this process when making your purchase:  Include in the shipping address: 

• Your assigned SUITE number 
• The word "CRUZALO" before your name  
• A photograph of the package as evidence 
• Example:  


         CRUZALO María González           Address line 1: (address of our warehouse in the USA)          SUITE/APT/FLOOR: (your SUITE number)          State: TX          City: El Paso          Zip code: (from our warehouse in the USA)          Phone: (from our warehouse in the USA)             This will enable us to identify and process your package immediately upon arrival at our facilities, avoiding any unnecessary delays in the import process.    📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.

That's right, we specialize exclusively in imports to Mexico. We do not handle shipments to other countries.   Why only Mexico? This specialization allows us to offer you unique advantages: 

• Local expertise: In-depth knowledge of Mexican customs regulations 
• Optimized processes: Systems designed specifically for the Mexican market 
• Specialized logistics network: Complete coverage throughout the country 
• Personalized service: A team that understands the needs of Mexican consumers 

📦 Complete national coverage: Although we only import to Mexico, we cover the entire country: 

• All cities and states 
• Urban and rural areas 
• Delivery to your home 

  📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.

You can import goods from anywhere in the world, as long as your supplier can send it to our winery in El Paso, Texas 🇺🇸.  🌎 Scope of service: 

• Origin: Any country that can ship to the United States. 
• Destination: We deliver to anywhere in Mexico, including remote areas (we recommend checking your zip code to verify coverage and delivery times). 

📌 Important: 

• We do not export to other countries; we only handle imports to Mexico. 
• Before placing your order, please review our list of prohibited items to avoid problems at customs. 

  💻 Get a quote online:   URL quote generator:  cotiza.cruzalo.com/url/   Online quote generator:  https://cotiza.cruzalo.com    The quote provided is the final cost and will only change if the value, size, or weight of your merchandise changes.  📞 Personalized advice:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

We keep you informed in real time through multiple notification channels, with our APP being the main tool.  📱 Our APP - Your control center: Download it for free and receive automatic notifications about: 

• ✅ Confirmation of receipt of your package 
• 📦 Processing status in real time 
• 🚚 Progress of the import process of the import process 

🔧 Additional features in the APP: 

• Upload purchase receipts: Upload photos of your receipts 
• Make payments: Pay your shipping quotes directly 
• Complete history: Review all your previous submissions 
• 24/7 tracking: Check the status whenever you want 

  ⚡ Immediate notification: As soon as your package is registered at our facilities in El Paso, you will receive a push notification confirming successful receipt.  📧 Email support: In addition to the app, we also send you email confirmations so you have double backup.  💡 Tip: Download the app before making your first purchase so you don't miss any important updates. 

• App Store (iOS): Download 
• Play Store (Android): Download 

  📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.   💻 Online Quote Generator:  https://cotiza.cruzalo.com   💻 URL quote generator:  https://cotiza.cruzalo.com/url/ 

You don't need to notify us about the shipment; our automated system takes care of all the tracking.    🚀 Automated process: 

• Your only responsibility: Include the correct information on the package 
• We take care of: Automatically identifying and processing your shipment 
• No additional paperwork: No need for preventive calls or emails 

  📱 Automatic notification: As soon as your package arrives at our warehouse in the United States, you will receive a push notification in our app and view the status of your order.     ✅ Requirements for automatic operation: 

• Correct format: CROSS IT OUT + your name 
• Your SUITE number included 
• Full address of our winery 

  🤔 Do you have questions during the process? If something isn't working as expected or you have questions:  📞 Contact us: 

• Email: clientes@cruzalo.com 
• Phone: 614 437 5333 

  💡 Tip: Download our app before making your first purchase to receive all notifications. 

• App Store (iOS): Download here 
• Play Store (Android): Download here 

Yes! You will receive a alert in the app as soon as your package is registered in your Suite.  📲 Download the app here: 

• App Store (iOS): Download here 
• Play Store (Android): Download here 

It is essential that your package has the correct information to ensure immediate receipt and identification. Follow this mandatory format:  1.-Required name format: CRUZALO + [Your full name]  Example: CRUZALO María González  2.-SUITE number: 

• Your unique SUITE number assigned when you registered 
• This number is key to efficient identification. 
• Example: SUITE 1234 

3.- Full address must include: 

1. Name: CRUZALO + your name 
2. Address: The address of our winery in El Paso 
3. SUITE: Your personal number 
4. City, State, ZIP: El Paso, TX + ZIP code 
5. Phone: The number we provide you with 

  ⚠️ VERY IMPORTANT! 

• Without "CRUZALO" = Possible delay  
• No SUITE number = We cannot identify the recipient 
• Incomplete data = Delivery problems 

  🔍 Where can I find my exact data? Check your account at cruzalo.com, where you will find the complete personalized form to copy and paste.  💡 Important tip: Save this information in your profile at stores where you shop frequently to speed up future purchases.  Do you have questions about your data? Check your account at cruzalo.com, where you will find the exact form customized for you.    https://www.youtube.com/shorts/P8AIwQGlYHQ

The purchasing process is very simple once you are registered. Follow this step-by-step guide:  🔍 Step 1: Select your provider 

• Choose any global store or supplier that delivers to the United States. 
• It could be Amazon, eBay, specialty stores, or direct suppliers. 

📍 Step 2: Use your address in the USA 

• Use the address of our warehouse in El Paso (ELP) that you received when you registered. 
• Very important: Include your full SUITE number 
• Ensure all information is correct to avoid delays. 

🛒 Step 3: Complete your purchase 

• Add products to your cart 
• Enter our address as the shipping destination. 
• Complete your purchase as usual. 

📱 Step 4: Automatic tracking 

• Your supplier will notify you about the shipment. 
• We will also notify you when we receive your merchandise. 
• Download our app for real-time tracking from our warehouse to Mexico. 

💼 Interested in the Business plan? 

• Ideal for frequent or large-volume purchases 
• Minimum purchase: $500 USD 
• Contact us for a personalized quote 

  📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

Our calculation system is comprehensive and considers multiple factors to offer you the fairest rate based on the specific characteristics of your shipment.  ⚖️ Factors we consider: 

• Value of the goods (main basis for calculation, taxes and shipping are not taken into account, only the value of the merchandise) 
• Package weight 
• Volume/dimensions 
• Product type 

  📊 Intelligent calculation system: We evaluate weight vs. volume and apply the factor that is most appropriate for your type of shipment, ensuring competitive and fair rates.    🧮 Want to know the exact cost of your shipment?  💻 Online Quote Generator: https://cotiza.cruzalo.com  💻 URL quote generator: https://cotiza.cruzalo.com/url/  📞 Or contact us directly: 

• Email: clientes@cruzalo.com 
• Phone: 614 437 5333 

  💡 Recommendation: Use our quote calculator before purchasing to find out the total cost of your import and plan your budget. 

Our quote includes: import + handling/transport + shipping to your home + VAT.  The amount may vary if your package arrives with greater weight or dimensions than those declared.
 You can request an invoice by the logistics service.  💵 Payment schedule 

• 📦 From $0 to $100 (item value):
 15 to 20 USD depending on size of the package. 
• For collection only we take into account the cost of the item (not taxes or shipping from the point of origin). 
• 📦 Over $100 (item value):
 Charge percentage of the value of the item. 
• For collection only we take into account the cost of the item (not taxes or shipping from the point of origin). 

🏢 Customers in Chihuahua (CUU)
 If you pass directly to our facilities, you pay only:
 import + handling and transportation + VAT.    💻 Get an online quote (final cost):  
 Web Quote Generator  https://cotiza.cruzalo.com  URL Quote https://cotiza.cruzalo.com/url/    The price is the final cost and only varies if they change the value, the measures or the weight of your merchandise.  🚚 Heavy/bulky cargo?
 For quotes on heavy load (palletized, volumetric, or oversized):
 📞 Tel.: 614 437 5333
 📧 Email: clientes@cruzalo.com    💡 Tips for an accurate quote 

• Provides weight and measurements (length x width x height) as accurately as possible. 
• Indicate whether your item is fragile or requires special packaging. 
• If you are going to consolidate several packages, please mention this to optimize costs. 

🕐 Business hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

 To import your merchandise with us, we only need the following:  🧾 1) Purchase receipt 

• Ticket, invoice, or screenshot of the shopping cart wherever it is seen: 
  • Product(s) and quantity 
  • Price per item and total 
  • Shipping address in the US (include your Suite number) 

🚛 2) Tracking number(s) 

• Tracking from UPS, USPS, FedEx, or DHL to track your packages. 

📲 How to send your documentation (choose one option): 

• Cruzalo app (recommended, faster) – attach the receipt from your package. 
• Mail – send the file or screenshot to clientes@cruzalo.com. 

💡 Tips to avoid delays: 

• Verify that your Suite number is included in the shipping address for each store. 
• Ensure that the receipt shows items, quantities, and amounts clearly. 
• Save the tracking numbers and share them as soon as the supplier issues them. 

  📞 Questions about your documentation?
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours: Monday to Friday, 9:00 a.m. to 6:00 p.m.   💻 Online Quote Generator: https://cotiza.cruzalo.com   💻 URL quote generator: https://cotiza.cruzalo.com/url/   

Percentage structure: 

• General range: Between 30% and 40% of the value of the goods 
• For orders under $500 USD: Up to 40% applies 
• The variation depends on: Product type, complexity of the procedure, and total value of the shipment. 

Why is it variable? Different products require different levels of customs management and specific documentation, and may have different tariff classifications that affect the import process.  Do you need an exact quote? To obtain the specific percentage for your type of merchandise and purchase value, please contact us directly:    📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

 The Business Plan allows you to import and invoice for commercial purposes, complying with foreign trade requirements. In this modality Cruzalo pays for the goods directly to your supplier., manages imports and issues two invoices:  1.-Purchase of merchandise and 2.-Logistics service. 🚛📦  🧾 Who is it for? 

• Companies, entrepreneurs, and resellers who require invoices for goods and logistics services. 
• Operations ≥ $500 per purchase order. 

⚙️ How it works (step-by-step flow) 

1. Prepare your shopping cart/purchase order with the supplier (≥ $500) and confirm the amount to us, and Cruzalo will confirm the exchange rate for the day. 
2. You pay Cruzalo: Cost of goods + 16%. We pay your supplier. 
3. We issue the first invoice: "Advance payment to supplier". 
4. We received your merchandise in Chihuahua (CUU), take inventory and validate that everything is correct. 
5. Closing merchandise invoices: You pay 12.07% + VAT (example of estimated rate). We issue the invoice "Purchase of goods" with a breakdown. 
6. Shipping/transportation: Quoted and billed separately (with CFDI if required). 

💵 Example of payment (for reference): 

• Management percentage: this may be, for example, 30% of the value of the goods (only as an illustrative example; the final percentage may vary depending on the case). 
• Taxes/regulations: 12.07% + VAT in step 5 is a reference and may change depending on the tariff fraction, regulations, and conditions of the transaction. 

📄 Billing included 

• Invoice 1: Advance payment to supplier. 
• Invoice 2: Purchase of goods (with breakdown). 
• Invoice 3 (optional): Logistics/transport service. 

✅ Quick requirements 

• Proof of Tax Status (CSF) (not older than 3 months). 
• Complete tax information for CFDI. 
• Purchase order ≥ $500. 

💡 Tips for a streamlined process 

• Share list of SKUs, values, and weights/dimensions for an accurate quote. 
• Confirm delivery times with your supplier before authorizing payment. 
• If you manage multiple suppliers, consider consolidation in Mexico to optimize costs. 

📞 Do you need to activate your Business Plan or request an invoice? 

• First contact an advisor to request the bank account or link. 
• After, send your proof of payment and your (valid) (valid) in response to the quote email. 


 Contact:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours: Monday to Friday, 9:00 a.m. to 6:00 p.m.  
 💻 Online Quote Generator: https://cotiza.cruzalo.com   💻 URL quote generator: https://cotiza.cruzalo.com/url/   

The Personal Plan It is designed for individuals who make purchases for their own use or small imports.  🛒 How it works: 

• You make your purchases directly at any online store. 
• You send your orders to our warehouse in the USA. 
• Cruzalo handles the import process and shipping to your address in Mexico. 

📄 Billing: 

• We can issue invoice for the logistics service. 
• The merchandise are not invoiced, as it is for personal use. 

💻 Automatic quote:
 Get the final cost of your import before you buy:  
 Web Quote: https://cotiza.cruzalo.com  URL quote generator: https://cotiza.cruzalo.com/url/  The quote only changes if the value, dimensions, or weight of your goods change.  💡 Tip: If you shop frequently, save your Suite number in your favorite addresses to speed up the process and avoid errors.  📞 Personalized advice:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

We are working on a video tutorial.  

No need! Our service is designed for both individuals and businesses, with minimal requirements depending on the plan you choose.    👤 Personal Plan - No business requirements: 

• You do not need a registered company. 
• You do not need to be registered with the Tax Authority (SAT). 
• No special documents required 
• Perfect for: Personal shopping, gifts, individual use 

  💼 Business Plan - For companies: 

• Only requirement: Proof of Tax Status (CSF) 
• Ideal for: Businesses, entrepreneurs, resellers 
• Includes valid tax invoices for deductions 
• Minimum purchase: $500 USD 

  🎯 Which plan should I choose? 

• Are you purchasing for personal use? → Personal Plan 
• Do you need an invoice or business purchases? → Business Plan 
• Don't have a company but want an invoice? → You can process your CSF as an individual with business activity. 

  📞 Personalized advice:  📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.   💻 Online Quote Generator: https://cotiza.cruzalo.com   💻 URL quote generator: https://cotiza.cruzalo.com/url/    💡 Advantage: The flexibility to import without bureaucratic complications, adapting to your specific needs. 

 Don't worry! No prior experience is necessary. on imports to use our service.  👩‍💼 Expert support: 

• Our team guides you through every step of the process 
• We explain the terms and requirements in simple terms. 
• We help you choose the right plan for your needs 
• We take care of the logistics so that your experience is simple and secure. 

💡 Tip: If this is your first import, request a personalized advice to find out the times, costs, and basic requirements before purchasing.  📞 Request advice for your first import:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

 📲 Don't forget to download our Cruzalo app for iOS and Android.
 With the app, you can: 

• Track your goods in real time 
• View photos of your inventory in Mexico 
• Check the shipping address for your Suite 
• Attach your purchase receipt 
• Request your quote from anywhere 🙃 

🎁 Special benefit:
 When you download the app, you get 10% discount on your first import.  📥 Download here: 

• App Store (iOS): Download 
• Play Store (Android): Download 

No, we do not offer monthly payment plans or subscriptions. Our model is based on pay-per-use, giving you maximum flexibility.  💰 Advantages of pay-per-use: 

• No commitments: Use the service when you need it 
• No monthly payments: You only pay when you import 
• Total flexibility: Import once a year or every week 
• No penalties: There are no fines for not using the service. 

🎯 Available service options: 

• Personal Plan: No minimums, payment per individual import 
• Business Plan: Minimum $500 USD, ideal for businesses 
• Additional services: Storage, consolidation (pay-per-use rates) 

  🧮 Would you like to know the specific costs?  💻 Online Quote Generator: https://cotiza.cruzalo.com  💻 URL quote generator: https://cotiza.cruzalo.com/url/  📞 Or contact us: 

• Email: clientes@cruzalo.com 
• Phone: 614 437 5333 

  💡 Benefit: This model allows you to control exactly how much you spend on imports according to your actual needs. 

Our service is designed for all types of customers. There are no restrictions or special requirements for using our import services.  Types of clients we serve:  Individuals: 

• Personal purchases of any size 
• You do not need to register with the Tax Authority (SAT). 
• Simple imports without the need for invoicing 

🏢 Companies and businesses: 

• Entrepreneurs and small businesses 
• Established companies that require invoicing 
• Commercial importers of any volume 

💼 Total flexibility: 

• There is no minimum or maximum purchase amount. 
• You can choose between simple import or import with tax invoice. 
• We tailor the service to your specific needs 

Are you new to importing? No problem. Our team will guide you through the entire process, from your first purchase to more complex imports, regardless of whether it is for personal or commercial use.  📧 Email: clientes@cruzalo.com   📱 Phone: 614 437 5333   🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m. 

Registration is very simple and completely free. Just follow these steps:  🌐 Official website: Go to: cross it.com  Registration process: 

1. Click on "Sign Up for Free" 
2. Fill in your basic information (name, email, phone number) 
3. All set! You now have access to all our services. 

📦 What do you receive when you register? 

• Your Suite/Unique Customer Number 
• Full address of our warehouse in the United States 
• Access to your personal control panel 
• Real-time tracking of your shipments 
• Bonus: 10% discount on your first import 

⏰ How long does it take? The registration process takes less than 2 minutes, and you can start importing immediately.  Need help during registration? Our team is available to guide you step by step.  Contact us  📧Email: clientes@cruzalo.com  📱Phone: 614 437 5333 

 In Cruzalo we are dedicated to facilitating product import from anywhere in the world to Mexico, for individuals and companies.  🚚 What we do: 

• We receive your purchases at our warehouse in the United States. 
• We safely transport your packages to Mexico. 
• We handle customs clearance, and manage taxes and duties. 
• We consolidate, insure, and ship your merchandise to your home or business. 

⚙️ Our main services: 

• Personal Plan: For individual purchases or personal use. 
• Business Plan: For businesses, entrepreneurs, and resellers, with benefits such as tax invoicing and purchases on your behalf. 
• Fulfillment: For online stores (Shopify, WooCommerce, Amazon, etc.) that require storage, inventory management, and direct shipping to their customers. 
• Pickups and returns: Logistics coordination in the US and Mexico for greater convenience. 
• Quality inspection and insurance: So you can be confident that your goods will arrive in good condition. 

💡 Our mission:
 Make importing happen easy, safe, and accessible for everyone, with an expert team that accompanies you every step of the way.  📞 Contact us for personalized advice:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.   💻 Online Quote Generator: https://cotiza.cruzalo.com   💻 URL quote generator: https://cotiza.cruzalo.com/url/ 

We are a service that product import Designed for individuals and companies who purchase abroad and need to bring their products to Mexico safely and efficiently.  🌍 How does it work? 

1. You can make your purchase at any store in the world. 
2. You send your order to our warehouse in the United States. 
3. We take care of transporting it to Mexico, handling customs procedures, and delivering it to you. 

⚙️ Types of service:
 ✔️ Personal Plan: 

• You make the purchase directly. 
• Ideal for personal purchases, gifts, or small imports. 

✔️ Business Plan: 

• Designed for commercial purposes. 
• We can make the purchase on your behalf. 
• Includes additional benefits such as billing and personalized service. 

  💡 Tip: If you are unsure which plan you need, please write to us so we can help you choose the one that best suits your needs.    📞 Request advice or further information:
 📧 Email: clientes@cruzalo.com
 📱 Phone: 614 437 5333
 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.  
 💻 Online Quote Generator: https://cotiza.cruzalo.com   💻 URL quote generator: https://cotiza.cruzalo.com/url/