Can I use your service if my package does not have a tracking number?

Of course! This scenario is more common than you might think. Even if you don't have a tracking number, you can still use our service without any problems. The key is to follow this process when making your purchase: 

Include in the shipping address: 

• Your assigned SUITE number 
• The word "CRUZALO" before your name  
• A photograph of the package as evidence 
• Example:  



        CRUZALO María González  

        Address line 1: (address of our warehouse in the USA) 

        SUITE/APT/FLOOR: (your SUITE number) 

        State: TX 

        City: El Paso 

        Zip code: (from our warehouse in the USA) 

        Phone: (from our warehouse in the USA) 

This will enable us to identify and process your package immediately upon arrival at our facilities, avoiding any unnecessary delays in the import process. 

📧 Email: clientes@cruzalo.com 

 📱 Phone: 614 437 5333 

 🕐 Hours of operation: Monday to Friday, 9:00 a.m. to 6:00 p.m.