Home - Cruzalo

Shop in the USA, Canada, Europe, or China and receive in Mexico!

We provide you with a US address to send your purchases to. Cruzalo makes sure they arrive anywhere in Mexico.

1. Register and get your US address.

2. Use it as your shipping address to shop at any store in the USA, China, or Europe.

3. We receive your packages, import them, and ship them to the comfort of your home.

In the simplest, most convenient, and secure way

We provide import operation and logistics services throughout Mexico, with a warehouse in El Paso, Texas, and headquarters in Chihuahua.

Get a United States address to receive all your purchases and import using our two options:

Our plans

Personal

In this option, you make your purchases.

Cruzalo handles the import process and shipping to your address. This service is ideal for personal purchases and small imports.

Personal

Business

This option allows you to import for commercial purposes while meeting the necessary foreign trade requirements.

With this plan, Cruzalo pays for the merchandise directly to your supplier and takes care of the import process. Once the process is complete, an invoice is issued for the purchase of the merchandise and another for the logistics service.

Commercial

We are experts

+11,000

Satisfied customers

+125,000

Packages sent

Years of experience

How can you use our services?

Personal use products

Find all your favorite products that are not sold in Mexico.

Wholesale for your business

We import everything your business needs.

Merchandise for resale

Sell on the platform of your choice, Cruzalo imports it for you.

Fulfillment Center

You make the sale, we ship directly to your customers for you.

How much does the service cost?

In addition to the cost of the products, you pay a fee for importing to Mexico, handling and transporting the merchandise, and final shipping to your address.

With our quote tool, you can instantly estimate the cost of our services.

Where to buy

Additional services

Heavy Cargo
We have the best options for importing your heavy cargo merchandise.

Buy to start your business
Cruzalo can receive wholesale and retail orders, start your small business and import from China.

Consolidated Import
Once in Mexico, we offer the option to consolidate your packages to save on shipping costs.

Order Distribution
Cruzalo distributes your merchandise to the addresses you provide.

Returns and Exchanges
We offer a return service to your supplier if something didn't go as planned.

Quality Inspection
We make sure your orders arrive in good condition.

FAQs

Where do my packages arrive?

Your packages arrive at a warehouse in El Paso, TX, USA, where our staff receives them directly.

What is the import time?

The import time is 2 to 7 business days for regular packages. Merchandise considered heavy cargo takes 1 to 3 weeks. We recommend planning ahead with your purchases.

What does the cost of our services include?

It includes import + handling/transport + shipping to your address in Mexico.

Which parcel services do you use?

We handle shipments via Estafeta and FedEx. Heavy cargo shipments are sent by parcel services such as PITIC and Castores.

How do I know if my product has arrived in Chihuahua?

We have a mobile app that will notify you when your package arrives in Chihuahua. This app is compatible with iOS and Android.

What guarantees does the service offer?

Cruzalo guarantees transportation from the USA to our offices in Chihuahua. Mexican parcel services allow you to insure shipments within Mexico.

Can the merchandise be declared as a gift or sample?

For customs purposes, any product represents a commercial value and must be declared as such through import processes.

Why hire our service?

We take care of the entire import process, avoiding lengthy procedures and ensuring your merchandise crosses the border.

Are there prohibited items for import?

Yes, we have a list of prohibited merchandise. Please request it.

They trust us

CRUZALO

4.7

Based on 118 reviews.

rate us on

Ramón Loaiza

16:31 22 Jan 25

Excellent import service, and the best part is that they are in Chihuahua City, and I pick up my items here.

Pryscila Cortes

17:48 16 Jan 25

My experience with Cruzalo has been a 10 out of 10!
The first time, I ordered just a few things to see how they would arrive, and they arrived without any issues. This is my third time ordering, and I will continue to ship my packages with them!! They are 100% reliable! 👌🏻

Pedro Anguiano

20:20 14 Jan 25

Prudencio Zar

16:28 09 Jan 25

Excellent service, great support, fair prices.

Pablo Garea

18:55 04 Jan 25

I've been completely satisfied with all the procedures and customer service.

In my case, they have been collector's items, and I have received them exactly as they were sent.

Victor Sarabia

05:51 24 Dec 24

Excellent service. I have used it many times and have never had a problem.

The staff is efficient and friendly.

humberto arias

01:06 24 Dec 24

Everything arrived perfectly, luxuriously packaged, communication was a 10/10, super recommended, I will use it very often!!!

Alain Rosine

16:27 22 Dec 24

Paid for express shipping and received the package almost a week later, expensive with bad service

Raúl Mendiola

05:57 21 Dec 24

Excellent service, I had my doubts at first, but everything went perfectly. The quote that the page provides is practically the same as what you end up paying in the end. They always resolved my doubts, and the final quote was followed up on in detail until everything was set for me to make my payment. My products arrived in the best condition. I would definitely use their services again, I highly recommend them.

MINGRONET

21:47 20 Dec 24

Great attention, quick response

Erick Sanchez

00:18 20 Dec 24

Very good telephone support. Affordable costs

Paola Heredia

21:34 18 Dec 24

I like their service, they are efficient and respond very quickly by email. I would only like them to give more follow-up on the approximate day that things arrive in Chihuahua to have more control of the time as a customer, but very good service. I was also a little distrustful because they do not have so many references, but everything arrives well, although the cost of bringing several things is a bit high.

DANIEL SHIN

16:18 17 Dec 24

Enrique Velázquez

23:24 12 Dec 24

They are my first import option when I buy online from United States stores, excellent price and service

Cesar Sevilla

00:46 10 Dec 24

I recommend Cruzalo, the treatment was very friendly, excellent communication. The cost of their services is very accessible and according to what they give you as an estimate previously. I used their service to bring an instrument to Mexico City and it arrived without any inconvenience

Ana Clemente Reyes

00:14 06 Dec 24

HIGHLY RECOMMENDED, THEY ALWAYS RESPOND, THE SHIPMENTS ARE FAST AND THE PRICES ARE FAIR.

Emilio F Osio

16:55 03 Dec 24

Very good service and attention, import and shipping process of products, fast and safe. Highly recommended.

Maria Fernanda Aviles Valencia

02:36 03 Dec 24

Eduardo Amaya

21:39 02 Dec 24

Excellent service.

Edgar Nava

03:37 Nov 30, 24

Excellent and very fast service, everything was excellent, the staff was very professional, and the costs were excellent. Thank you very much, we will continue working with this company, it is 100% reliable.

Ernesto Yasuhiro Ortiz Quiyono

01:00 Nov 22, 24

I wanted to try it and they lost my package. It was a package of little value, but it was a gift that could no longer be purchased because it was unique. The good thing was that they returned my money, but because of that unfortunate experience, I would not use it again.

Guapashop Comercial

18:29 Nov 21, 24

Daniela Gutiérrez Pérez

21:48 Nov 20, 24

I frequently buy with Cruzalo for my business. I like the service they offer because they always resolve my doubts and provide good customer service. To date, my products have arrived safely and protected. The ONLY bad thing I can say is that I feel the shipments take a long time. I suggest speeding up this part because sometimes my merchandise takes a while to leave from El Paso, Texas, to Chihuahua. As for everything else, I am satisfied and will continue to use the service. Thank you 😃

Paula Velasco

09:26 Nov 07, 24

Excellent service

Rodolfo Hilario Garcia Morales

00:09 Nov 05, 24

Two years ago:
The package I entrusted to them arrived much earlier than expected in good external condition. I was really a bit distrustful, but their service (attention and quick response to my emails, clear procedure, competitive prices) has truly left me pleasantly surprised and I hope to use their excellent service again soon. My respects and gratitude to the entire team.
2024. It is still my best option to buy in US stores and have them delivered to my home through CRUZALO. Easy process, competitive prices, great care with the packages and delivery time shorter than expected. Without a doubt the best service.

Tsunami

22:14 Nov 02, 24

First time using the service and the truth is everything was perfect, everything was done in a few days. I recommend the service.

Alberto Razo Garcia

17:25 Oct 26, 24

The service they provide has been very good, they take care of your merchandise, the process is not too slow or complex, I have already made almost 10 shipments this year and everything has been perfect, and I also consider it to be at a very reasonable cost.

Luis Salado

19:36 Oct 24, 24

Very professional

Saúl Villasante

10:30 PM Oct 23, 24

A great option for purchases outside of Mexico. Attentive staff in contact at all times. The app works very well. I will definitely continue using the service.

pascual quintero

10:36 PM Oct 14, 24

Excellent service, they meet the established deadlines and are attentive to orders. My package arrived perfectly!

fili S. S.

1:07 AM Oct 12, 24

Reliable company, my package arrived much earlier than expected 😸

Al PredatorHH11

9:37 PM Oct 10, 24

José Antonio Mancilla Chatú

3:58 PM Oct 10, 24

Thifany Wiebe

7:50 PM Sep 04, 24

I have been with Cruzalo for 2 years and have always received everything in perfect condition. Professionalism and kindness from the staff, with clear information and transparent platforms.

soul notfor sale

7:38 PM Sep 02, 24

The best import company. Excellent service. The best prices. Fast delivery.

Teresa Garcia

1:06 AM Aug 30, 24

Excellent service. They are the only ones who have been able to send my fabric scraps for quilts. Thank you.

Williams Garza

6:27 AM Aug 29, 24

Excellent service! Without a doubt the best! 🙌🏻 100% recommended!

Andrea López Terrazas

21:26 26 Aug 24

Excellent customer service, and my orders arrived in a timely manner and in perfect condition. Congratulations.

Angel Sanchez

00:09 04 Jul 24

This is a great import service. The products they've helped me import arrive quickly. Their staff is attentive and always helps resolve your questions before, during, and after you use their services. Congratulations.

David Alejandro Reza Araiza

21:45 21 Jun 24

Excellent service! The staff was always very attentive throughout the entire process and answered my questions at all times. Whether by email or phone, the response times and information were incredible.

I will definitely use this service again in the future.

Tania Itzel Pineda

01:29 10 Jun 24

Very good service, I highly recommend them. The experience was very positive. They sent me a quote for my product and the costs involved in delivering it to my doorstep. My import took about 3 weeks in total. The only thing I would improve a bit would be the communication, since it was the first time I used their services, and not being informed about the progress of the process, even though I sent an email to ask and they didn't respond, worried me a bit. They answered 5 days after I sent another email.

Rogelio Hernández

22:00 29 Apr 24

This is the second time I've used their services. Excellent and fair prices. Good attention. You just have to be patient because from the time it arrives in Texas until it arrives in Mexico, it takes about 15-20 days. I will definitely continue to use their services.

Iván Cruz

00:03 23 Apr 24

Excellent service. They clarified my doubts at all times, and the process was very fast. I bought a portable console and received it in perfect condition. I would only recommend adding a section with more details of the process to prevent absent-minded customers like me from bothering you by email all the time.

Thank you very much, Cruzalo. Thanks to you, I have been able to acquire Disney Store playset figures that are not sold in Mexico. Thank you very much for your professional service. I have collected popcorn buckets from the USA, and thanks to you, they arrive in excellent condition, and you are very professional.

Excellent service every time I have imported packages. They are friendly and resolve my questions quickly and efficiently. All my packages have arrived well-packaged and in a short period. Thank you for your service!

Cruzalo has helped me start my own business. Thanks to them, I don't have to worry about customs holding my packages. They are always in communication and answer any questions I may have. I have been using their service for over a year, and I don't regret it for a single day.

Cruzalo has been a great help to my small business. I am from the city of Chihuahua, and they have always been in contact with me. They have very low prices, you could say the best on the market.

I am happy with Cruzalo, super service, everything arrives quickly, and the merchandise is in perfect condition.